Thank you for using the Entrepreneurs Social Platform ("Platform"). This Refund Policy outlines the procedures and guidelines for requesting refunds for products or services purchased through the Platform.
1. Seller Responsibility
1.1. All products or services sold on the Platform's store page ("Store") are offered and fulfilled by individual users or businesses. Entrepreneurs Education PLE ("Company") does not directly sell these products or services.
1.2. It is important to note that the Company is not responsible for the quality, delivery, or accuracy of the products or services sold on the Store. Users are solely responsible for their offerings and transactions.
2. Ensuring Legitimate Transactions
2.1. We strongly advise users to verify the legitimacy and reputation of sellers before making a purchase. This includes reviewing the seller's profile, ratings, reviews, and any other available information.
2.2. Users should exercise caution and due diligence to ensure they are dealing with genuine sellers and businesses. This helps mitigate the risk of scams or fraudulent activities.
3. Review Seller Policies
3.1. Before placing an order, it is recommended that users carefully read and understand the policies of the seller. This includes their refund, return, and exchange policies.
3.2. Sellers may have specific terms and conditions regarding refunds and returns. Users are encouraged to familiarize themselves with these policies to understand their rights and obligations.
4. Requesting a Refund
4.1. If you encounter an issue with a product or service purchased through the Platform, you may request a refund directly from the seller.
4.2. To request a refund, please contact the seller through the Platform's messaging system or any other designated communication method provided by the seller.
4.3. Clearly state the reason for your refund request and provide any relevant details or evidence to support your claim.
5. Seller Response
5.1. Sellers are encouraged to respond promptly to refund requests and work with buyers to resolve any issues.
5.2. Sellers have the discretion to approve or deny refund requests based on their policies and the circumstances of the transaction.
6. Company Intervention
6.1. In the event of a dispute between a buyer and seller regarding a refund, the Company may intervene to facilitate communication and resolution.
6.2. The Company does not guarantee refunds but will assist in the resolution process to the best of its ability.
7. No Refund for Advertisements
7.1. Please note that there are no refunds for purchased advertisements ("Ads") on the Platform. All sales of Ads are final.
8. Withdrawal of Unused Advertising Funds
8.1. Any funds remaining in a user's advertising wallet that are not spent on Ads can be withdrawn by the user. Refer to the Advertising Terms and Conditions for more details.
9. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: refund@entreprenrs.com
Address: 25a Peel Rd, Bootle, UK.
